Shipping and payment

Overview of transport prices

Courier delivery to the pick-up point 69 CZK | COD +108 CZK
Courier delivery to Home address 69 CZK | COD +108 CZK

Payment Options:

1) Cash on delivery or cash - you pay for the goods upon receipt of the goods
2) Bank transfer - you pay for the goods by bank transfer and then we will send your order

Order and processing

Order processing time

We usually process orders within 1-3 business days of receiving payment or confirming the selected payment method.

Purchase confirmation

The order is sent by clicking the "Order and pay" button at checkout.

Returns and complaints

Legal deadline for returns

The consumer may withdraw from the contract within 14 days of receipt of the goods, unless the law provides for an exception.

Return address contact us at [email protected]

Return procedure

Please notify us of your cancellation or return via customer contact and provide your order number. Send the goods to the return address unless support tells you a different address.

Claim procedure

Send the complaint via customer contact; provide the order number, description of the defect and, if necessary, a photo.

Complaint handling

We will handle the complaint without undue delay, no later than within 30 days, unless we agree otherwise.